Privacy Policy

1. Introduction

At SuccesLab, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our CRM platform (the “Service”).

We comply with the General Data Protection Regulation (GDPR) and all relevant Dutch and EU privacy laws.

2. Who We Are

SuccesLab is the data Processor for end-user data processed through our CRM software, and the Controller for data related to our direct customers and website visitors.

3. What Data We Collect

We may collect the following types of personal data:

a. Account & Contact Data

• Name, email, company name
• Phone number (if provided)
• Billing address and payment details

b. Usage Data

• Log data (IP address, device type, browser)
• Page views and actions within the platform
• Support interactions

c. Customer Data (CRM Content)

• End-user contact data entered by you into the system
• Notes, tags, custom fields, etc.

Note: You (as our customer) remain the Data Controller of CRM data you upload.

4. How We Use Your Data

We process your data for the following purposes:

• To provide and improve our CRM service
• To create and manage your account
• To offer customer support
• To send operational and billing emails
• To comply with legal obligations
• For analytical or security purposes

We do not sell or rent personal data to third parties.

5. Legal Basis for Processing

Under the GDPR, our legal bases include:

• Performance of a contract (Art. 6(1)(b))
• Consent (for optional features or marketing) (Art. 6(1)(a))
• Legal obligation (Art. 6(1)(c))
• Legitimate interests (Art. 6(1)(f)), such as improving service quality

6. Data Sharing

We may share data with:

• Trusted third-party processors (e.g. hosting, payment providers)
• Legal authorities when required by law

All third-party services we use are GDPR-compliant and governed by data processing agreements.

7. International Data Transfers

If data is transferred outside the EU/EEA, we ensure appropriate safeguards such as:

• Standard Contractual Clauses (SCCs)
• Services in countries with adequate protection levels (per EU Commission)

8. Data Retention

You have the following rights:

• Access – Know what personal data we hold
• Rectification – Correct inaccurate data
• Erasure – Have your data deleted (“right to be forgotten”)
• Restriction – Limit processing in certain circumstances
• Data portability – Receive your data in a portable format
• Objection – Object to data processing
• Withdraw consent – At any time for consent-based data

To exercise your rights, contact us at hello@succeslab.io.

9. Cookies & Tracking

Our website may use cookies for analytics, preferences, and session management.See our separate Cookie Policy for details.

10. Data Security

We implement appropriate technical and organizational measures to secure your personal data, including:

• Data encryption (at rest and in transit)
• Two-factor authentication (2FA)
• Secure data centers within the EU

11. Third-Party Links

Our platform may contain links to third-party sites. We are not responsible for their content or privacy practices.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or in-app notifications.

13. Contact

If you have any questions or concerns, or wish to file a complaint, contact:

SuccesLab
De Nieuwe Erven 3 Unit 12630
5431NV Cuijk, Netherlands
Email: hello@succeslab.io

If you are not satisfied with our response, you can contact the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)